Privacy Policy

1. Information We Collect

Personal Information

We collect personal information necessary to provide our services:

• Contact details (name, email, phone number, address)
• Demographic information (age, gender, cultural background)
• Health information relevant to mental health services
• NDIS participant details and plan information
• Emergency contact information
• School information for partnership programs

Website Information

• Contact form submissions and inquiries
• Website usage data through Google Analytics
• Email engagement metrics (opens, clicks)
• Resource downloads and content preferences

2. How We Use Your Information

• Providing therapeutic services and support
• Scheduling appointments and sending reminders
• Following up on service inquiries and form submissions
• Sending educational resources and newsletters (with consent)
• 5-session check-in emails to monitor progress
• Improving our services and website experience
• Compliance with professional and legal requirements

3. Information Sharing

We maintain strict confidentiality and only share information:

• With your explicit consent
• When required by law (mandatory reporting, court orders)
• To prevent serious harm to yourself or others
• With other healthcare providers involved in your care (with consent)
• For quality assurance and professional supervision (de-identified)

4. Data Security

We implement comprehensive security measures including encrypted data storage, secure communication channels, restricted access controls, and regular security audits. All staff receive privacy training and are bound by professional confidentiality requirements.

5. Your Rights

Under Australian privacy laws, you have the right to:

• Access your personal information
• Request corrections to inaccurate information
• Withdraw consent for marketing communications
• Request deletion of personal information (subject to legal requirements)
• Make a complaint about privacy practices

6. Cookies and Website Analytics

Our website uses Google Analytics to understand how visitors use our site. This helps us improve our content and services. You can opt out of analytics tracking through your browser settings or Google's opt-out tools.

7. Email Communications

We use email for service-related communications, appointment reminders, and educational newsletters. All marketing emails include unsubscribe options. Transactional emails (appointment confirmations, service updates) are necessary for service delivery and cannot be opted out of while receiving services.

8. Children and Young People

For clients under 18, we obtain appropriate consent from parents/guardians while respecting the young person's privacy rights. We involve young people in decisions about their information and maintain age-appropriate confidentiality practices.

9. Complaints and Contact

If you have concerns about our privacy practices, please contact us directly. If unsatisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).